Frequently asked questions
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability
to make purchases now and pay for them in four equal instalments, every
two weeks without any interest.
How do I use Afterpay?
Just shop eKONIQ.ca and check out as usual. At checkout, choose Afterpay
as your payment method. You will be directed to the Afterpay website to
register and provide payment details (Visa or Mastercard). If you've
used Afterpay before, just log in to your Afterpay account.
Are there extra fees when I use Afterpay?
Afterpay is always zero interest. You pay nothing extra when you pay on
time, according to your payment schedule. The only fees are late fees
for missed payments.
How does the payment schedule work?
Customers are required to make their first payment at the time of
purchase. The remaining three payments are due every two weeks in equal
instalments and will be drawn from your selected payment method. If you
would like to make additional unscheduled payments before they are due,
you may log in to your Afterpay to make your payments early. You can log
in to your Afterpay account anytime to view your payment schedule or
make a payment before the next due date.
Will I be notified when a payment is due?
Afterpay sends payment reminders via SMS and email prior to payments
becoming due. It is also easy to view your orders and payment schedules
on Afterpay.com or in the Afterpay app.
What if I can't pay an Afterpay instalment?
If you do not make a payment when due or funds are unavailable, you will
be charged a late payment fee if the payment is not made within 10
days. For more information, visit the Afterpay Payment Purchase
Agreement. You can log in to your Afterpay account anytime to view your
payment schedule or update your payment details. For help with late
payments, please contact Afterpay's Customer Service team at
Can I move or change payment due dates for an order?
To request an adjusted payment schedule, contact Afterpay's Customer
Service team at 855-289-6014 and the team will review your account to
determine eligibility. Not all requests can be accommodated.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames (same day/next day) like any other order from eKONIQ.
Where can I find out more about Afterpay?
For more information, visit Afterpay's FAQs page. If you have a question
about your Afterpay account, please contact the Afterpay toll-free
Customer Support line at 855-289-6014.